Splash Candles
SHIPPING & RETURNS
Shipping Policy
Processing Time
All standard orders are processed within 1-3 business days. However, custom and pre-order candles require additional processing time of 5-7 business days. You will receive a confirmation email once your order has been shipped.
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Shipping Methods
We offer several shipping options to ensure your candles arrive safely and promptly. Choose from standard or expedited shipping at checkout.
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Shipping Rates
Shipping costs are calculated at checkout based on your location and the weight of your order. We offer free standard shipping on orders over $75.
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Delivery Times
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Standard Shipping: 5-7 business days
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Priority Shipping: 1-3 business days
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International Shipping
We currently ship to select international locations.
Additional customs fees may apply, which are the responsibility of the customer.
Return & Exchange Policy
All Sales Are Final
At Splash Candles, we take pride in our handcrafted products, and all sales are final. We encourage you to carefully review your order before completing your purchase.
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Missing or Incorrect Products
If your order is missing items or contains incorrect products, please contact us within 7 days of receiving your order. We will gladly issue a refund or exchange for any missing or incorrect items.
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How to Contact Us
To initiate a refund or exchange for missing or incorrect products, please reach out to our customer service team at splashcandlesla@gmail.com with your order number and a brief description of the issue.
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Thank you for choosing Splash Candles! We appreciate your understanding and support. If you have any questions about our return and exchange policy, feel free to contact us.