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Customer Care

Have a few questions, comments, or concerns ? Don't be shy! We're waiting to hear from you, send us an email at

Order Inquiries

Processing Times

We're hard at work in our candle lab, and process orders within twenty four to forty eight business hours. *Custom orders may vary.

Order Tracking

Orders are shipped via USPS priority mail after processing.


USPS priority mail may take between one to three business days for delivery.

A shipping confirmation email will be sent to the email address on file, when the order ships.

Local Delivery

Communication will be sent directly to the contact number and/or email provided. The best day and time will then be arranged for delivery.

Order Not Received

Don't hesitate email us at for further assistance, if your tracking status reflects as delivered by the carrier, but has not been received.


Orders may be paid with credit/debit cards, cash, Zelle, Venmo, PayPal and CashApp.



ALL SALES ARE FINAL! If you have an issue with your order, unless a particular order has missing items or contains incorrect products then a refund or exchange will be issued.

Privacy Policy

Splash Candles takes the privacy of our customer’s personal and financial information very seriously.  All information obtained by Splash Candles during your transaction is held in the strictest of confidence.

What information do we collect?

We collect information from you when you register on our site, place an order, or fill out a form.  

When ordering or registering on our site, you may be asked to enter your name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
1.    To personalize your experience
2.    To improve customer service.

Your information helps us to more effectively respond to your customer service requests and support needs.
3.    To process transactions.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
4.    To send periodic emails.

The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.  We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.  After a transaction, your private information (credit cards, address, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Your Consent:

By using our site, you consent to our online privacy policy.
Changes to our Privacy Policy:

Check our agreement periodically for updates and changes.  If we decide to change our privacy policy, we will post those changes on this page.

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